I booked an appointment online 2 weeks ago and was asked “are you a new customer?” Which i said yes, my booking was then confimed. It turns out you cant book an appointment here if you are not already registered with them. So complete waste of time! Why does it ask if your a new customer if you cant book an appointment anyway? I spoke to a lady and she didnt seem to care at all.
terrible dentist practise! since registering 10 months ago ALL 3 of my appointments has been cancelled! and then rebooked and cancelled again! so I haven't seen a dentist in a year!!!
Aya Crumpler - "Fantastic practice. The staff were all so friendly and happy. My dentist was so nice and took their time with me. Will definitely visit again. Thank you."
I have seen Martin Adeda a few times over two years. The appointments have always been 30min+ late, and when seen by him, I mentioned having some issues and he took a 5 minute look and referred me to the hygienist. I wasn't happy so have been to a different practice and have been told I have chronic gingivitis and need a long term treatment plan as well as some work done, which is what my issue was before. Deeply disappointed and would not recommend at all. Stay away!
This morning I was informed by this dental practice, I am to be excluded from attending any future dental treatment, after missing a handful of appointments. Though I truly understand this can be frustrating and inconvenient, but my situation isn’t that black and white.
Through-out 2017, I spent much of my time In Musgrove Hospital, having kidney surgeries. Which one of these times I ended up in the ICU fighting for my life, after my lungs collapsed.
On the back of these events, I believe to have missed four dental appointments. Which I either called the practice in advance, emailed and on one occasion I arrived at my appointment, but on arrival became immensely sick and informed the receptionist of my situation and later called to re-schedule.
I first attended this dental practice, via the Dental Advice Line to have an emergency tooth out. This was also a negative experience, after nearly passing out in their waiting room. The reception staff member was really vile toward me, and it took the kindness of random, member of the public to prevent me collapsing on the floor in the waiting room, only then did another member of staff intervene to help.
The dentists themselves are brilliant, which is a real shame that it’s so poorly managed by people with zero humanity, nor compassion. That put profit before people.
After speaking to the practice this morning (09/02/18), have concluded the reasoning behind them penalising from this NHS service, boils down to number crunching and completely side-stepping the individual, human means tested situation. In my original review, I stated "The dentists themselves are brilliant" But I take this back, as they appear to be just as toxic as the people whom run this practice. They state I didn't communicate in time, but getting through on the phone in the morning is a challenge, and they rarely reply to emails, maybe they should also take their own advice, when it come to communication. I'd advise anyone needing dental treatment, to look elsewhere with decent humans, that see you as a person and not as a number or a pound sign.
Had a speedy and efficient hygienist treatment today by Karen. Thanks and see you again soon.Read More
Have attended this dental practice for several years and always found the staff friendly and helpful. Hygienist Karen is knowledgeable and thorough, as well as being quite hilarious! A bonus for any patient.Read More
Cannot get in touch with the practice have been trying all morning. The line is either busy or it rings and then cuts off. I have been trying to book an appointment online and they come up for new members but it says to call the practice for an existing members appointments! This is poor service when it could be an emergency. I understand the dental practise may be busy but cutting someone off the phone line that has taken over 30 mins to get through is not helpful.Read More
Fantastic practice. Thanks Karen and Annija good team ,always kind helpful and smiling.Read More
Came here the the other week and all the staff made me feel comfortable! Annjia was very helpful and pleasantRead More
Great practise, Karen and Annija were great team!Read More
Great practice! Annija is always smiling and there to help �Read More
Great practice, nurse annija always there to helpRead More
Such a good practice, Annija is lovely she’s always very helpful and friendly!Read More
We had to change dentists and decided on Blackbrook dental practice. Having now had our first consultation I wanted to say how impressed I was , in particular with the dentist and dental nurse we have been allocated to -Ameed and Gemma , 1st class service, thank you, you really provided a professional and reassuring service.Read More
OP is fab - I’m sure I shouldn’t laugh so much at the dentist. Totally relaxed. Great dentist!Read More
First trip to a civvi dentist after a lifetime of Army dentists - Ameed and his nurse Gemma are excellent. Also rate Karen the hygienist.Read More
I was very scared when I went , but the dentist Fernando and his assistant were very kind to me.Massive 5 stars . Thanks a lot everything again.Read More