I have been using this Practice for years. I can get very nervous, but have always been put at ease. I try to be polite on arrival, when nerves are at their worst, and always leave with a smile.
I have witnessed some excellent customer service with a difficult customer and appreciate it is difficult to receive patients in person and answer the phone at the same time.
My dentist is absolutely fabulous, I am not saying which one because he is mine!😉
I have been registered with this practice for years with no issues, I tried to make an appointment today to be told by the receptionist she couldn't find my details then after ages she found 2 for me one from a previous address from over 10 years ago, she advised that I had been put on the inactive list so I am no longer a patient and that they are no longer taking on new parients, I had no warning they would do this, i even had a text from them in August, may I recommend if you are going to deactivate your patients you a least advise them. The receptionist said it's just something their system does, complete computer says no attitude
Used this dentist for a few years after having a poor experience else where. Have always found the reception to be increadably helpful and friendly. The dentists have been very professional and put me at ease.
I went to blackbrook dental surgery today for the first time , I just wanted to say thank you so much for looking after me .
Good practice and lovely dentistRead More
Was waiting to hear back from othordontist there and oh no call back! So I rang back! Oh he’s retired! I missed two appointments one because I had a operation needed my wound packed which my health is more important than my braces! They don’t even understand what they are doing. Second time I went work forgetting! Because I was more interested in work then home to get wound sorted! They really have no clue! I need them out! annoying! Won’t even hand my referral to go else where I have to start from scratch really do not recommend going here! Been here for years! But there rubbish! Staff are sometimes rude! Got told off for taking my wire out coz it wasn’t cut properly so hurt my mouth! Ain’t gonna sit there with a wire cutting my mouth! This dental practice is going down hill!Read More
I have used here for the last few years after a bad experience elsewhere. Have always found the reception staff to be incredibly helpful and friendly. Also the dentist is very professional and put me at ease.Read More
Wow ! I have brought my daughter to see the orthodontist today . The receptionist was very rude to a ex soldier whose just left the army as he was confused about the payment. She was so very rude. Not the first time I’ve experienced her being rude either.Read More
Terrible dental practice. A shame because the dentist himself is great. But a rude attitude by the receptionist, who doesn't seem to be able to speak to people with respect. I called and left a message on Saturday regarding not being able to make my Tuesday appointment, due to my car breaking down. I hoped they would get the message on Monday morning giving more than 24 hours notice. She then informed me their system does not have an answerphone despite it letting me leave a message,as if it was somehow my fault that their system allowed me to leave a message, and became argumentative. I had also called to inform them incase they didn't get the message, where she they tried to charge a late cancellation fee, despite giving notice. She also didn't seem to get the fact my car had genuinely broken down and I am stuck over an hour away, what did she expect me to fly there? Terrible, rude service. I've now left the practice and will go elsewhere.Read More
receptionist extremely rude, with a bad attitude would not recommend to anyone.Read More
Had a speedy and efficient hygienist treatment today by Karen. Thanks and see you again soon.Read More
Have attended this dental practice for several years and always found the staff friendly and helpful. Hygienist Karen is knowledgeable and thorough, as well as being quite hilarious! A bonus for any patient.Read More
Cannot get in touch with the practice have been trying all morning. The line is either busy or it rings and then cuts off. I have been trying to book an appointment online and they come up for new members but it says to call the practice for an existing members appointments! This is poor service when it could be an emergency. I understand the dental practise may be busy but cutting someone off the phone line that has taken over 30 mins to get through is not helpful.Read More
Fantastic practice. Thanks Karen and Annija good team ,always kind helpful and smiling.Read More
Came here the the other week and all the staff made me feel comfortable! Annjia was very helpful and pleasantRead More
Great practise, Karen and Annija were great team!Read More
Great practice! Annija is always smiling and there to help �Read More
Great practice, nurse annija always there to helpRead More
Such a good practice, Annija is lovely she’s always very helpful and friendly!Read More
We had to change dentists and decided on Blackbrook dental practice. Having now had our first consultation I wanted to say how impressed I was , in particular with the dentist and dental nurse we have been allocated to -Ameed and Gemma , 1st class service, thank you, you really provided a professional and reassuring service.Read More
OP is fab - I’m sure I shouldn’t laugh so much at the dentist. Totally relaxed. Great dentist!Read More
First trip to a civvi dentist after a lifetime of Army dentists - Ameed and his nurse Gemma are excellent. Also rate Karen the hygienist.Read More