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We aim to provide the highest quality dental care to our patients. Here are a few live comments taken from our digital platforms:

Blackbrook Dental PracticeBlackbrook Dental Practice
2.2 Stars - Based on User Reviews
Carl HayesCarl Hayes

Terrible dentist, rude attitude by the receptionist, who doesn't seem to be able to speak to people with respect. I called and left a message on Saturday regarding not being able to make my Tuesday appointment, due to my car breaking down. I hoped they would get the message on Monday morning giving more than 24 hours notice. She then informed me their system does not have an answerphone despite it letting me leave a message,as if it was somehow my fault that their system allowed me to leave a message, and became argumentative. I had also called to inform them incase they didn't get the message, where she they tried to charge a late cancellation fee, despite giving notice. She also didn't seem to get the fact my car had genuinely broken down and I am stuck over an hour away, what did she expect me to fly there? Terrible, rude service. I've now left the practice and will go elsewhere.

Jordan DuffieldJordan Duffield

Receptionc staff are rude, and lack basic people skills. Would not recommend the practice to anyone.

David ClarkeDavid Clarke

I booked an appointment online 2 weeks ago and was asked “are you a new customer?” Which i said yes, my booking was then confimed. It turns out you cant book an appointment here if you are not already registered with them. So complete waste of time! Why does it ask if your a new customer if you cant book an appointment anyway? I spoke to a lady and she didnt seem to care at all.

William HeaverWilliam Heaver

WORST CUSTOMER SERVICE I HAVE EVER WITNESSED. LAUGHED DOWN THE PHONE AT ME.
MICHELLA WAS THE NAME OF THE LADY ON RECEPTION.
DISGUSTING ATTITUDE.

Defacto ReviewerDefacto Reviewer

Aya Crumpler - "Fantastic practice. The staff were all so friendly and happy. My dentist was so nice and took their time with me. Will definitely visit again. Thank you."

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